• Process re-engineering

Statistics say that over half of all major projects fail? - Click here to find out how

All businesses operate by processing certain inputs and transforming them into outputs. The objectives of any process are to:

  • Produce the highest quality output
  • At the lowest possible cost
  • As fast as possible
  • While improving service levels
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Rarely do all core processes within an organisation achieve all of these objectives. There may be regular processing errors, significant manual intervention/double-handling, long lead times that delay customers or other internal core processes.

Many businesses invest resources into resolving business process issues in-house, however in many cases, process maps are complicated, apply varying levels of detail and prompts more questions provides answers. According to Michael Hammer, author of "Re-engineering the Corporation", 60 percent of re-engineering projects deliver little or no benefit as a result of assigning re-engineering activities to the wrong people and lack of management sponsorship.

Source: Hammer, Michael, "Re-engineering the Corporation", 2001, Nicholas Brealey, London