Process Mapping
Many businesses, particularly those that have experienced rapid growth, have a number of individuals that have accumulated knowledge over a number of years. These people have all the information they need stored "in their heads", however if they were to leave, the business would be exposed to major operational disruption
Process mapping takes knowledge out of “the heads” of these individuals and clearly states how they perform their function. Not only does this make any transition to new employees much simpler; it promotes consistent and repeatable outcomes by performing the process as documented.
In addition, knowing what a business is doing is critical to understanding what they are doing wrong. Process mapping can often highlight inefficiencies that staff have worked around for years, but can be easily resolved, potentially resulting in significant overhead savings.
Probus consultants have worked with businesses to understand their critical processes and helped them optimise performance. Please feel free to contact our team to find out more.
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