Performance

Too often, only the CEO and Board are aware of the business strategy. If it is cascaded down, it is rarely communicated meaningfully much further than the CEO's direct reports and even more seldom translated into key performance indicators (KPI) at the nerve ends of the business

Misalignment between strategy and KPIs often result in the following symptoms surfacing:

• Continual failure to meet objectives
• Uncoordinated and duplication of activities
• Conflict over shared customers and resources between business unitsn
• Low staff morale due to confusion around roles and responsibilities
• Inefficient organisational structure that acts as a barrier to success
• Management being rewarded for mediocrity

Probus Consulting can help define your strategy at each level of your organisation by implementing Kaplan's Balanced Scorecard. This involves:

• 1. Developing a strategy map to clearly define the role that every employee plays in delivering the overall objectives
• 2. Defining KPIs at all levels to measure success
• 3. Develop a Management Scorecard to effectively measure success
• 4. Identifying and implementing process optimisation opportunities